Program · Project · Operations Leadership

Never Out of the Fight.

Reinvention is not starting over. It is taking everything life has taught you and using it to build the next chapter with courage, purpose, and action.

I'm Brian Swartz, PMP, a program, project, and operations leader with 20+ years of experience developing people, delivering projects, and leading national service programs. My career spans military service, law enforcement, business ownership, construction, startup growth at HOMEE and SFR3, and Amazon operations.

I've helped develop app-based services, connect technology with field operations, and guide teams through changing business models. I also build AI tools and agentic AI workflows to strengthen operational decision-making, improve customer experience, and support continuous improvement.

Never Out of the Fight brings those lessons together to help people navigate change, apply new capabilities, and build their next chapter.

ServeResponsibility and mission
AdaptLearn what the next chapter requires
ActMove before certainty arrives
MultiplyHelp others lead their own change

The leadership framework

Five ideas. One practical philosophy.

Leadership, AI, project management, and operational excellence are powerful tools. The larger purpose is helping people and organizations reinvent themselves without losing who they are.

01

Reinvention

Life changes. Leaders adapt—and then act.

Reinvention is not abandoning what came before. It is carrying hard-earned experience into a new chapter with intention.

02

Never Out of the Fight

Resilience is the decision to keep moving.

Getting knocked down is part of life. Refusing to stay down is a leadership practice built through purposeful action.

03

Leadership

Leadership is influence, service, and development.

Titles matter less than the standard a leader sets, the trust they build, and the people they prepare to lead next.

04

Intelligent Adaptation

Learn the change. Then lead it.

AI, technology, operations, and continuous improvement are tools for helping people and organizations adapt with confidence.

05

Legacy

Success matters. Significance lasts.

The work is ultimately about developing others, sharing what experience has taught, and leaving leaders better prepared.

Mission

Helping people reinvent themselves with courage, purpose, and action so they can build meaningful careers and meaningful lives.

Writing & ideas

Where lived experience becomes useful.

Essays, practitioner thinking, and future books exploring reinvention, leadership, intelligent adaptation, and the choices that shape meaningful next chapters.

Research & papers

Selected MBA and practitioner work, adapted into useful, accessible ideas for leaders.

Books & long-form work

Future work on reinvention, leadership, intelligent adaptation, and building a life of purpose.

A career of reinvention

Not separate jobs. Connected chapters.

Across each chapter, the work has meant developing people, managing resources, and following through on commitments. These experiences shape the practical guidance I share through Never Out of the Fight.

Chapter one

Serve & Protect

U.S. Navy · Law Enforcement

Service built the foundation: responsibility, courage, discipline, and the understanding that leadership begins with protecting and developing others.

  • U.S. Navy veteran
  • 65 officers and sergeants
  • 16 detectives

2008–2016

Build a Business

Founder and President · DUN-RITE Contracting Ltd

Founded and scaled a contracting company to approximately $3.5 million in annual revenue. Developed 14 employees and coordinated up to 60 skilled trade partners while owning estimating, sales, project delivery, cash flow, and customer relationships.

  • Approx. $3.5M annual revenue
  • 14 employees
  • Up to 60 trade partners

September 2016–October 2019

Deliver Projects

Project Manager and Commercial Superintendent · Nicholson Builders

Led field teams and commercial projects from $150,000 to $3 million, including ground-up construction, tenant build-outs, and retrofits. Managed safety, scope, schedule, cost, subcontractors, and turnover, and generated approximately $800,000 in additional contracted work by addressing client needs.

  • $150K–$3M projects
  • Approx. $800K additional work
  • Field team development

2019–2023

Build and Expand a Repair Network

Area Manager → Regional Manager → National Accounts Manager · HOMEE

Helped build HOMEE’s app and nationwide repair network, initially designed to put a repair professional onsite within one hour. Advanced from Area Manager to Regional Manager, then became National Accounts Manager as the platform adapted to smaller insurance-claim repairs. Across these roles, led projects, people, technology development, and more than 100 service providers nationwide. Led national managed repair network onboarding, development, and expansion, serving as a subject-matter expert in construction and technology integration, project management, and property management.

  • 100+ service providers
  • Nationwide project leadership
  • Technology development
  • Construction and technology integration

April 2023–November 2024

Lead a National Portfolio

Director of Maintenance and Project Operations · American Avenue / SFR3

Led a national maintenance and project program supporting 12,000+ rental properties across 16 states and a $21 million annual budget. Developed approximately 40 project managers and employees and managed performance across approximately 300 repair providers. Reduced average repair costs from about $4,200 to $1,775, helped improve Net Promoter Score from the 30s into the 80s, and reduced emergency maintenance costs by 18%.

  • 12,000+ properties
  • $21M annual budget
  • Approx. 40 PMs and employees
  • Approx. 300 repair providers

2025–present

Lead & Adapt

Area Manager, Outbound Operations · Amazon CMH1

Lead up to 65 direct-report associates across a team representing more than 10 nationalities. Selected to lead across AFE1, Pack/AFE2, and Singles, becoming the sole leader for Singles. Combine coaching, real-time operating metrics, and AI-enabled tools to improve analysis, management workflows, and execution.

  • Up to 65 direct reports
  • 10+ nationalities
  • People development
  • AI-enabled improvement

The chapter ahead

Teach & Multiply

Writing · Speaking · Education

The next chapter is about turning lived experience into practical ideas that help other people reinvent themselves, lead through change, and build meaningful lives.

  • Leadership writer
  • Future educator
  • Leadership platform

Professional foundation

The tools behind the mission.

Practical experience is strengthened by formal project discipline, continuous improvement, business fluency, and an ongoing commitment to learn what the future requires.

Project Management Professional

Structured delivery, risk management, stakeholder alignment, and accountable execution.

Lean Six Sigma Green Belt

Data-driven problem solving, process control, waste reduction, and continuous improvement.

Harvard Business School Online CORe

Credential of Readiness, completed 2025. Business Analytics, Economics for Managers, and Financial Accounting.

Columbus General Contractor License

Construction experience spanning business ownership, commercial project management, field supervision, safety, and quality.

Mediation and Arbitration

Graduate Certificate, Capital University Law School. A foundation for understanding interests, resolving conflict, and working through difficult decisions.

Criminal Justice Administration

Bachelor of Arts, Columbia College. Formal study supporting a career built on service, ethical judgment, and accountability.

Reinvention in progress

Ohio University MBA

I'm completing my MBA with concentrations in Project Management and AI in Business, with graduation expected in December 2026. My Graduate Certificate in Project Management is also expected in December 2026; my Graduate Certificate in AI in Business is expected in Spring 2027. Continuing to learn helps me turn experience into better decisions and practical support for others.

Project ManagementAI in BusinessFuture-focused leadership
Expected December 20264.0current GPA

The goal is bigger than another credential: use what I learn to teach, write, speak, and help others navigate meaningful change.

Experience across roles: Up to 65 direct reports at Amazon · $21M annual maintenance budget at American Avenue / SFR3 · commercial projects up to $3M at Nicholson Builders · approximately $3.5M annual revenue at DUN-RITE.

Take the next purposeful step

What chapter are you building?

Life may have changed the plan, but it does not have to end your progress. Read the latest ideas, share your story, or start a conversation about reinvention and leadership.

Emailbrian@neveroutofthefight.com